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Whether you're looking for company info, product specs, installation guides, warranty details, or troubleshooting tips, our FAQ section is here to help. Can't find what you need? No worries - our customer support team is always ready to assist and point you in the right direction!
Contact UsThe best way to find the right part for your vehicle is to go to our E-Catalog. Use either the vehicle search (year, make, model, sub-model) or the VIN search with the 17-character alphanumeric code at the bottom of your windshield. If you still can’t find the part, you may contact our customer support.
Spectra Premium sells its parts exclusively to commercial accounts, who then offer them to the market.
If you're interested in becoming a commercial customer, simply fill out this brief form on our contact us page, and we’ll reach out to you.
We manufacture all OEM parts and tooling in Canada, primarily in Boucherville and Quebec City.
For aftermarket parts, many undercar components like fuel tanks and oil pans, as well as cooling parts such as radiators and heavy-duty radiators, are designed and produced in Boucherville. To provide complete coverage across all product categories, we also partner with trusted overseas manufacturers.
Our corporate office is based in Boucherville, Quebec, Canada.
In addition, we operate a manufacturing facility in Quebec City, several distribution centers across Canada, and a central distribution center in Greenfield, Indiana, to serve the U.S. market.
Spectra Premium sells products in the US, Canada, Mexico, Latin America, and Europe.
Find product information and installation guides by searching your part number in our E-Catalog. Click on the part to view details and access related documents, including warranty information.
Product information and installation guides can be found by searching for your part number in our E-Catalog. Once you find your part, click on it to access the details and related documents, including installation instructions.
Labor claims are evaluated on an individual basis for products purchased within 90 days of the purchase date. In some cases, the product will need to be returned for inspection. For further details, please contact our Customer Service team by emailing techinfo@spectrapremium.com
Spectra Premium sells its parts exclusively to commercial accounts, who then offer them to the market.
If you're interested in becoming a commercial customer, simply fill out this brief form on our contact us page, and we’ll reach out to you.
If you purchased a part from a retailer, online store, or any other parts store, please contact the seller directly and provide a copy of your receipt.
For customers with a Spectra Premium commercial account, please reach out to our customer service team, who will guide you through the return process. A return authorization number is required before sending any part back to us.
Our replacement parts are application-specific and produced based on current demand. If a part is not listed in our E-Catalog, it may be due to limited demand for that particular vehicle. While we strive to accommodate a broad range of vehicles, the investment required to develop new tooling must be justified by sufficient demand. We appreciate your understanding and encourage you to check back in the future for any updates to our product offerings.
Our headquarters and local distribution centers are open Monday through Friday, from 8:00 AM to 5:00 PM.
We’re sorry to hear about the condition of your part. Since the order was placed through Amazon, we recommend contacting their customer service within 30 days of your purchase to request a replacement part or a refund.
To check your order status or obtain your tracking number, please contact our Customer Service team, and they will be happy to assist you.
Shipping costs vary depending on the carrier, product type, destination, and other factors. For an accurate shipping quote, please contact our Customer Service team.
Yes, you can pick up your order at our distribution center. Simply choose the "Pick Up" option during checkout to select this option.
If your A/C condenser is clogged or blocked, you may notice several signs. First, there will be poor cooling performance, with the A/C struggling to cool the cabin effectively, especially on hot days. Second, high system pressure can be detected during testing, as the A/C’s high side pressure will be abnormally elevated due to restricted refrigerant flow. Third, the condenser itself may feel excessively hot to the touch because it cannot dissipate heat properly. Lastly, a clogged condenser can cause the compressor to overload or fail, leading to overheating, unusual noises, or premature failure of components.
Need a replacement A/C condenser or product info? Visit our eCatalog to find the right part for your vehicle.
To maintain your A/C condenser for optimal performance and longevity, ensure proper airflow by keeping it clean and free from debris, and regularly check refrigerant levels to prevent unnecessary strain on the system. Additionally, use the A/C system periodically during colder months to lubricate internal components and prevent moisture buildup.
Need a replacement A/C condenser or product info? Visit our eCatalog to find the right part for your vehicle.
For a noisy A/C compressor, it's best to have a qualified technician inspect it to identify the source of the noise.
Need a replacement A/C compressor or product info? Visit our eCatalog to find the right part for your vehicle.
Signs of a failing A/C compressor include reduced cooling performance, unusual noises, and visible leaks. If you notice any of these issues, it's important to have the compressor inspected by a qualified technician and replaced if necessary.
Need a replacement A/C compressor or product info? Visit our eCatalog to find the right part for your vehicle.
An A/C accumulator is usually replaced when it fails or when the compressor fails, as part of a complete system refresh. It’s not a routine maintenance part, but regular inspections can help determine when replacement is needed.
Need a replacement A/C accumulator or product info? Visit our eCatalog to find the right part for your vehicle.
It's recommended to have a qualified technician inspect the compressor to properly diagnose and address any underlying issues.
Need a replacement A/C compressor or product info? Visit our eCatalog to find the right part for your vehicle.
Inadequate heating can be caused by coolant leaks or blockages in the heater core. Additionally, issues with connections or temperature regulation valves may also impact heater performance. It's important to check these components for any potential problems. If you're unable to identify or fix the issue, it's recommended to have a professional technician ensure your heater is functioning properly.
Looking for a replacement heater core or or product info? Visit our eCatalog to find the right part for your vehicle.
Common signs of a faulty heavy duty heater include a lack of heat, coolant leaks, and foggy windows. To ensure optimal performance and prevent further issues, regular inspection and maintenance are highly recommended.
Looking for a replacement heater core or or product info? Visit our eCatalog to find the right part for your vehicle.
To keep your heavy-duty radiator running smoothly, it’s a good idea to flush and refill the coolant every 30,000 miles, or as your vehicle’s manual suggests. Regularly doing this helps avoid buildup and corrosion, keeping everything in top shape. It’s always worth checking your manual for specific recommendations. Think of it as a little extra care to keep your engine cool and running strong!
Need a replacement radiator or product info? Visit our eCatalog to find the right part for your vehicle.
Signs of a failing radiator include engine overheating, coolant leaks, dirty or discolored coolant, low coolant levels, and visible corrosion or rust around the radiator. Corrosion can damage the radiator’s structure and affect its efficiency. You might also notice reduced engine performance or hear unusual sounds coming from the engine
Need a replacement radiator or product info? Visit our eCatalog to find the right part for your vehicle.
The most common signs of a faulty ignition coil include an illuminated check engine light and engine misfires. A misfire may cause the engine to run roughly or experience difficulty starting. If you notice these symptoms, it’s important to address the issue promptly.
Need a replacement ignition coil or product info? Visit our eCatalog to find the right part for your vehicle.
Yes, a malfunctioning blower fan or thermostat can affect your car's ability to heat the interior. These components play a crucial role in regulating airflow and temperature, so if either part is faulty, it may prevent the heater from functioning properly.
Looking for a replacement heater core or or product info? Visit our eCatalog to find the right part for your vehicle.
Common causes of an oil pan leak include a worn-out oil pan gasket, a damaged drain plug or threads, or impacts from road debris or accidents. Regularly inspecting your oil pan can help detect potential issues before they lead to leaks.
Looking for a replacement heater core or or product info? Visit our eCatalog to find the right part for your vehicle.
Our oil pans are sold separately and do not include gaskets. We recommend contacting a local dealer or distributor to source the correct gasket for your application.
Looking for a replacement oil pan or or product info? Visit our eCatalog to find the right part for your vehicle
Yes, all of our gas tanks include the lock ring for your convenience.
Looking for a replacement fuel tank or or product info? Visit our eCatalog to find the right part for your vehicle
Got questions or need assistance? Reach out now for expert support and solutions. We're here for you!
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